All sales for digital items are final.
When you purchase digital items from ISO50, you'll be sent a link separately from your order confirmation e-mail within 15 minutes of your purchase. The only exception to this is if you purchased a physical item which also contains digital downloads. In the case of the latter, the download will be sent to you once the physical item ships.
The file arrives on your computer in a compressed format called zip. Before you can access the media, you will need to decompress, or "unzip" the zip file. You must download the files on a computer, typically, you cannot download or view ZIP files on mobile devices such as iPhones or Androids.
Unzipping is accomplished by:
If you're on a Mac, double-click the file. You're done. A folder will be created with the music files inside.
If you're on a PC, right-click the file and choose "Extract All..." Don't see an "Extract All..." option? Try renaming the file to something simple, like "file.zip". The important thing is to make sure the name ends with ".zip". Then right-click it again. You should now see "Extract All..." in the menu. If you still do not see an "Extract All..." option, double-click the file. This will open a window listing the files inside. Press Ctrl+A to select all the files, then drag them into a folder or onto your desktop. If that does not work either, then you may not have unzipping software built in to your PC. In this case, please download unzipping software here, and repeat the steps above.