How do I track my order?

When you place an order, you're given the opportunity to create an account with us. Once you do so, you can log back in anytime to see your orders and their status. If you didn't create an account, no worries, you will receive an e-mail from the same address as your order confirmation e-mail telling you when your items have been shipped, and it will include the tracking number(s).  Some items such as CDs shipped to the USA are shipped via First Class Mail without tracking numbers, and you can expect delivery in 3-5 days after ship date.

In some cases, you may receive multiple shipping e-mails if we had to ship your order in multiple parts.

Please note, if you have ordered an item that is out of stock (it will say so on the page, with an ETA of when we expect it to be back in stock), it will not ship until that time.

Similarly, if you have ordered an item that is a pre-order, or your order includes a pre-porder item, your order will not ship until the date of release. Pre-order items such as albums with future release dates will not ship until the release date, or at most a day or two before.

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Comments

  • Avatar
    Chris Butler

    i placed and order for 3 shirts (ORDER ISO-28707) back on july 18th 2017 and i still have not recieved a notification stating that this order has shipped. i tried replying to the order confirmation email twice and have recieved no response. I have yet to recieve any notification that this order has shipped or not and now im at the 6 week mark. Please please please email me back?

  • Avatar
    J Zarantonello

    I ordered 3 vinyls (Dive, Past is Prolouge, and Epoch, on Saturday, July 8th, (basically almost 2 months ago and I still have not received my order. Can someone please send me a tracking number so I can know what is going on with my order? Please I really cannot afford to lose out on $70

  • Avatar
    J Zarantonello

    I ordered 3 vinyls (Dive, Past is Prolouge, and Epoch, on Saturday, July 8th, (basically almost 2 months ago and I still have not received my order. Can someone please send me a tracking number so I can know what is going on with my order? Please I really cannot afford to lose out on $70, my order number is ISO-28644

  • Avatar
    Chris Butler

    Dude J Zarantonello if you see this please let me know if they reply to you and give you some sort of direct email address, these guys have not responded to any of my requests and its almost 2 months later. Good luck and i hope you get your merch.

  • Avatar
    Liv

    @Chris Butler + J Zarantonello: I ordered a t-shirt back on August 20 and have received zero communication or customer support since then, too. I stumbled on their Twitter tonight looking for answers. We're apparently not the only ones frustrated—folks have been tweeting at them and they're replying with: "Please send an email to mgmt@anotherplanetent.com

    We have been having issues with our shop and apologize."

    You've both been waiting for much longer than me, yikes! Hope it's resolved for everyone ASAP, but if not, you may need to file a dispute with your credit card issuer (https://www.consumer.ftc.gov/articles/0221-billed-merchandise-you-never-received).

    Hope this helps, cheers!

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